Privacy Policy

Who we are

Socially Souled is operated by Souledsphere Private Limited, with its registered office at [Registered office address, City, India] ("Souledsphere", "we", "us", "our"). This policy applies to our website sociallysouled.com, our courses and communities, and related services (together, the "Services").

Information we collect

Information you give us

• Your name, email address, phone number, and account login details.
• Billing and order information you provide at checkout.
• Content you submit inside courses, assignments, the community, or the Practice Room, and any messages you send us.

Information collected automatically

• Device and browser type, IP address, and general location.
• How you use the Services, such as pages viewed and lessons accessed, collected through cookies and similar technologies. See our Cookie Policy.

Payment information

Payments are processed by our payment provider, [your payment gateway, e.g. Razorpay or Shopify Payments], and by Shopify. We do not store your full card details on our own systems.

How we use your information

• To provide the Services: enrol you, deliver courses and live cohorts, issue certificates, and run the community and Practice Room.
• To process payments and send order confirmations and receipts.
• To respond to your questions and provide support.
• To improve our content, website, and learning experience.
• To send you updates and offers where you have agreed to receive them. You can opt out at any time.
• To meet legal, tax, and regulatory obligations.

Your consent and our basis for processing

We process your information with your consent, to perform our contract with you when you enrol, to meet our legal obligations, and for our legitimate interest in running and improving the Services. Where we rely on consent, you may withdraw it at any time by contacting us.

How we share information

We do not sell your personal information. We share it only with the service providers who help us run the Services, and only as needed:

• Shopify, which hosts our store and processes orders.
• Tevello, which delivers our course content inside the store.
• Circle, which powers our community.
• Our payment provider, [payment gateway], for processing payments.
• Email, analytics, and communication tools we use to operate the Services.

We may also disclose information if required by law, or as part of a merger, acquisition, or sale of assets, in which case we will let you know.

How long we keep it

We keep your information for as long as your account is active and as long as needed to provide the Services, and afterwards only as required to meet legal, tax, and accounting obligations.

How we protect it

We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to safeguard your data and to notify you of any significant issue as required by law.

Your rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may ask us to:

• Access the personal data we hold about you.
• Correct or update inaccurate data.
• Delete your data, where we are not required to keep it.
• Withdraw your consent.

To exercise any of these, contact us. You can reach us at hello@sociallysouled.com or on WhatsApp at +91 91370 08686.

Children and minors

Our Services are intended for users aged 18 and over. A minor may use them only with the involvement and consent of a parent or guardian, who accepts these terms on their behalf. We do not knowingly collect data from children without such consent. If you believe a child has provided us data without consent, contact us and we will address it.

Grievance Officer

In line with Indian law, you can raise any concern about your data with our Grievance Officer, [Grievance Officer name], at [grievance@sociallysouled.com]. We will acknowledge and address valid grievances within the timelines required by law.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown above.

Contact us

For any question about this policy or your data, You can reach us at hello@sociallysouled.com or on WhatsApp at +91 91370 08686.